IntroductionAt Le Papillon Fashion, we strive for 100% customer satisfaction with your purchases. If you are not satisfied with your order for any reason, we offer a flexible and easy return and refund policy. Please read the following policy carefully to understand your rights and responsibilities regarding returns and refunds.Return of ProductsEligibility for Returns:
- Products can be returned within 10 days from the date of receipt.
- Products must be in their original condition and unused, with all tags and labels attached.
- Customized products or final sale items can only be returned if they are defective or damaged upon receipt.
- To initiate a return, please contact our customer service team at [sales@lepapillonfashion.com] or call us at:
- +90(501) 086 68 24
- We will provide you with detailed instructions on how to return the products.
- Customers are responsible for the return shipping costs, including any customs fees in Turkey, unless the product is defective or damaged.
- Once we receive and inspect the returned product, we will notify you via email regarding the refund status.
- If the refund is approved, the amount will be processed and returned to the original payment method within 7-10 business days.
- Original shipping costs are non-refundable.
- Any processing fees or bank charges may not be refunded.
- If you receive a damaged or defective product, please contact us immediately at [sales@lepapillonfashion.com] or: +90(554) 022 68 24
- We will request details of the damage and clear photos or videos of the damaged or defective product.
- After reviewing your request, we will send a replacement product or issue a full refund, including shipping costs, as per your choice.
- Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible.
- If the order has already been shipped, you will need to follow the standard return process.
- Orders can be modified before they are shipped. Please contact customer service to make any changes.