within just 48 hours.
Introduction
At Le Papillon Fashion, we strive for 100% customer satisfaction with your purchases. If you are not satisfied with your order for any reason, we offer a flexible and easy return and refund policy. Please read the following policy carefully to understand your rights and responsibilities regarding returns and refunds.
Return of Products
Eligibility for Returns:
- Products can be returned within 10 days from the date of receipt.
- Products must be in their original condition and unused, with all tags and labels attached.
- Customized products or final sale items can only be returned if they are defective or damaged upon receipt.
Return Process:
- To initiate a return, please contact our customer service team at [sales@lepapillonfashion.com] or call us at:
- +90(554) 022 68 24
- We will provide you with detailed instructions on how to return the products.
Cost of Return:
- Customers are responsible for the return shipping costs, including any customs fees in Turkey, unless the product is defective or damaged.
Refund
Processing Refunds:
- Once we receive and inspect the returned product, we will notify you via email regarding the refund status.
- If the refund is approved, the amount will be processed and returned to the original payment method within 7-10 business days.
Non-Refundable Amounts:
- Original shipping costs are non-refundable.
- Any processing fees or bank charges may not be refunded.
Damaged or Defective Products
Reporting Damage:
- If you receive a damaged or defective product, please contact us immediately at [sales@lepapillonfashion.com] or: +90(554) 022 68 24
- We will request details of the damage and clear photos or videos of the damaged or defective product.
Procedure Followed:
- After reviewing your request, we will send a replacement product or issue a full refund, including shipping costs, as per your choice.
Changes and Cancellations
Order Cancellation:
- Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible.
- If the order has already been shipped, you will need to follow the standard return process.
Order Modification:
- Orders can be modified before they are shipped. Please contact customer service to make any changes.
Contact Us
If you have any questions or concerns about our return and refund policy, please feel free to contact us at:
Email: info@lepapillonfashion.com
Phone: +90(554) 022 68 24
Last Updated: 13/06/2024
Thank you for shopping with Le Papillon Fashion. We appreciate your business and strive to provide the best shopping experience possible.